This Privacy Policy explains how gameph collects, uses, stores, and protects the personal information of players who access our mobile sports betting and casino-style entertainment platform in the Philippines. By registering an account or using any part of our service, you acknowledge that you have read and agreed to the practices described here.
A clear breakdown of the personal information gameph gathers and the purpose behind each category.
When you register on gameph, we collect your full name, date of birth, nationality, and a government-issued identification document to verify your identity in line with Philippine regulations. Your email address and mobile number are required to create and secure your account, and to send you important service notifications. We may also ask for a selfie or a photo of your ID during the verification process to confirm that the documents you submitted belong to you. This information is stored securely and is only accessed by authorised personnel when necessary for account management or regulatory compliance. Providing accurate identity information is a condition of using the platform, and accounts with unverified or inaccurate details may be restricted until verification is completed.
To process deposits and withdrawals in Philippine pesos, gameph collects details about the payment methods you use, including e-wallet account references, bank account identifiers, and transaction records. We do not store full card numbers or sensitive authentication credentials — payment processing is handled by regulated third-party providers who operate under their own security standards. Transaction histories are retained for the period required by Philippine financial regulations and are used to resolve disputes, detect fraud, and comply with anti-money laundering obligations. You can review your transaction history at any time from within your account dashboard. Any suspicious financial activity detected on your account will be flagged for review and may result in a temporary hold on withdrawals pending investigation.
When you access gameph through a browser or our mobile app, we automatically collect technical data such as your device type, operating system version, browser type, IP address, and session timestamps. This information helps us optimise the platform for the devices most commonly used by players in the Philippines and to detect unusual login patterns that may indicate unauthorised access. We also collect data about how you navigate the platform — which sections you visit, how long you spend on each page, and which features you interact with most — to improve the overall user experience. This usage data is analysed in aggregate and is not used to build individual profiles for advertising purposes. You can limit certain types of data collection by adjusting your device or browser privacy settings, though some features of the platform may not function fully if tracking is disabled.
If you contact our support team by email or through the platform's messaging tools, we retain records of those conversations to ensure continuity of service and to resolve any follow-up queries you may have. Feedback you submit through surveys or ratings tools is also stored and used to improve our services. We may send you transactional emails related to your account activity, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of while your account is active. Promotional communications, if any, will only be sent with your explicit consent and will always include a clear option to unsubscribe. All communication records are stored securely and are accessible only to authorised support and compliance staff.
gameph uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your browsing sessions. Essential cookies are required for the platform to operate and are set automatically when you visit the site or open the app. We do not use third-party advertising cookies or share your browsing behaviour with external marketing networks. You can manage cookie preferences through your browser settings, and a cookie notice will be displayed on your first visit to the platform. Disabling essential cookies may prevent certain features from working correctly, including the ability to stay logged in or complete transactions smoothly.
To ensure that our services are only accessed by eligible players in the Philippines, gameph may collect general location data derived from your IP address at the time of login. This is used solely to verify geographic eligibility and to comply with our licensing obligations — it is not used to track your physical movements or share your location with third parties. If you access the platform through a VPN or proxy service, your account may be flagged for review as this can interfere with our ability to confirm your eligibility. Precise GPS location data from your mobile device is not collected unless you explicitly grant permission through your device settings. Location data is retained only for as long as necessary to fulfil its compliance purpose and is then deleted in accordance with our data retention schedule.
Under the Philippines Data Privacy Act of 2012, you have clear rights regarding the personal information we hold about you.
You have the right to request a copy of the personal data that gameph holds about you at any time. We will provide this information in a clear, readable format within the timeframe required by Philippine law. If you wish to transfer your data to another service provider, you may request a portable copy in a commonly used electronic format. Access requests can be submitted by contacting our support team at [email protected] with the subject line "Data Access Request." We will verify your identity before releasing any personal data to ensure that your information is not disclosed to an unauthorised party.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. You can update basic account details such as your contact number and email address directly from your account settings. For changes to identity documents or other verified information, please contact our support team and we will guide you through the re-verification process. Keeping your information accurate is important for the security of your account and for ensuring that withdrawals are processed to the correct payment method. We aim to process correction requests promptly and will confirm once the update has been made.
You may request the deletion of your personal data and the closure of your gameph account at any time, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Data that is required for regulatory compliance, fraud prevention, or the resolution of outstanding disputes will be retained for the minimum period required by law before being securely deleted. Once the mandatory retention period has passed, your personal data will be permanently removed from our active systems. To submit a deletion request, please contact [email protected] with the subject line "Account Closure and Data Deletion." We will confirm receipt of your request and provide an estimated timeline for completion.
Where our processing of your personal data is based on your consent — such as for optional communications or non-essential analytics — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can manage your communication preferences from within your account settings or by contacting our support team directly. Withdrawing consent for non-essential data processing will not affect your ability to use the core features of the gameph platform. If you believe that your data is being processed in a way that violates your rights under the Philippines Data Privacy Act, you also have the right to lodge a complaint with the National Privacy Commission. We take all privacy concerns seriously and will cooperate fully with any regulatory inquiry.
gameph does not sell your personal data. Here is a transparent account of the limited circumstances in which your information may be shared.
We share the minimum necessary financial information with our regulated payment partners to process your deposits and withdrawals in Philippine pesos. These providers are contractually bound to handle your data securely and are prohibited from using it for any purpose other than completing your transaction. All payment partners used by gameph operate under applicable Philippine financial regulations and maintain their own data protection standards.
gameph is required by Philippine law to share certain player information with licensing authorities, financial intelligence units, and law enforcement agencies when lawfully requested. This includes disclosures required under anti-money laundering regulations and responsible gaming obligations. We will only share the specific information requested and will not disclose more than is legally required. Where permitted by law, we will notify you if your information has been requested by a regulatory body.
To fulfil our Know Your Customer obligations, we work with trusted identity verification service providers who assist in confirming the authenticity of the documents you submit during registration. These partners process your identity data solely for verification purposes and are bound by strict data processing agreements. Verified identity data is not shared with any other third party and is retained only for the period required by our regulatory obligations.
If you have any questions about how gameph handles your personal data, or if you wish to exercise any of your rights under the Philippines Data Privacy Act, our support team is ready to help. You can also visit our FAQ page for quick answers to common privacy questions.